Frequently Asked Questions

What is My Health and Money?

Our mission is to help healthcare consumers find the best possible healthcare at the most reasonable price. We don’t like to use the word “consumers” when it comes to healthcare, but we are realistic and understand that in today’s world healthcare is a marketplace. So we use that understanding to create a web-based marketplace, My Health and Money, where people like you, your family and friends can find the healthcare they need at a competitive price, and keep out-of-pocket costs under control.

I have insurance. Why would I need My Health and Money?

Even when you have insurance, you are likely to have out-of-pocket costs, and those costs are going up. Whether it’s a hospital-based procedure, a diagnostic test, prescription drugs, or even hearing or vision care, you’re likely to have bills that your insurance won’t cover.

That’s where My Health and Money steps in with:

  • Cost comparisons for hospital-based procedures (plus patient survey results and number of procedures performed)
  • Cost comparisons for diagnostic tests
  • Medical bill negotiator
  • Discount savings card for prescription drugs and vitamins, diabetes care, hearing and vision needs, and even lab tests
  • Video or phone visits with a licensed physician
  • Access to prepaid diagnostic tests
  • Tips for more healthcare savings
  • Expense calculator by condition
  • Health Savings Account (HSA) information
  • Health condition calculator

What if I want to talk to a healthcare professional?

We know there are times when you need more than just data. That’s why offerings on My Health and Money include:

  • Video visits with a licensed physician
  • Mental health counseling

Where does My Health and Money get prices for procedures and tests?

We gather cost data from the Centers for Medicare and Medicaid Services (CMS). These are a good indication of what you should expect, but prices constantly change. For diagnostic tests, call ahead to get the cost before scheduling your appointment. The costs of hospital procedures also fluctuate and the information from CMS reflect cost from the time the survey information was gathered. They also may not include all additional hospital services associated with the procedure. However, you can use these prices to make comparisons.

Remember: Cost also needs to be weighed with quality. That’s why we rate the facilities using price & quality. Talk with your doctor before making a final decision.

Where do you get quality information for procedures and tests?

We also draw on Centers for Medicare and Medicaid Services (CMS) for quality measurements of hospital procedures. For diagnostic tests, we apply accreditation information provided by the ACR, American College of Radiology.

It looks like you have different levels of membership. Why is that?

We talked with a lot of people before we created this website and we found that some thought they’d use it all the time, and others thought just now and then. So we offer choices:

Users get basic cost comparisons on common procedures and diagnostic tests and a free medical discount card
Monthly membership:
Unlimited access to all My Health and Money tools, experts, and cost information. This is our most popular membership. Once you sign up, there’s nothing else you need to do. It renews automatically every month and you can quit at any time.

You can cancel or upgrade your membership any time by going to My Account.

What do you do with the information I give you?

Protecting our members’ privacy is our top priority. Here is a link to the page that explains our privacy policy in detail. Briefly, this is how we handle the information you submit:

Your e-mail:
We may email you with a “thank you” when you register or use email to send you notifications that would be of interest to you. You may opt out of e-mail notifications at any time by unchecking the box on the My Account page.
Personal information:
We do not share personal information that our members submit except when they use the services of one of our partners, such as the medical discount card provider. These partners require certain kinds of information in order to provide the exact services members request.
Credit card data:
Credit card information is not transmitted or stored on our servers. It goes directly an industry-leading payment provider for subscription payments.

How do I sign up?

Sign-up is easy and takes only a few minutes. Just go to our homepage and click on the “Sign Up” button in the upper right of the page. You’ll be taken to a page that explains your three options: Free, Daily, or Monthly. Click on the option you want and you’ll go to a brief form that asks for your name, email and ZIP code, and asks you to create a password.

You’ll also be asked to provide insurance information. This is so we can give you savings and information specifically tailored to you.

How do I use some of the services on the site, like ordering mail order prescriptions or using a discount card?

You’ll find help right on that page. It’s a link called “Need Help?” and it will take you to step-by-step instructions. You can also find that information right here (this will be a hyperlink to the “Need Help?” page)

How do I get my WellCard Savings card?

Once you are logged in, download your card from the WellCard Savings page.

How do I use my WellCard Savings card?

Print out your WellCard Savings card and present it to one of the many participating retail pharmacies in your area. Check pharmacy prices using the search tool on the drug lookup page.
Dentists, vision centers, hearing services, and labs:
Check services in your area on the WellCard Savings page. Print out your WellCard Savings card and present it to one of the many participating dentists, vision centers, hearing services, labs in your area. You can also order supplies.

What if I have a technical problem on the website?

We’ve worked hard to make the site easy to use, but we know that we’ve all run into problems on even the best sites. Here’s how you can get help:

  • Call 877-437-1920
  • Use the Request Help form on our website. Note: You’ll also find a Request Help link on the top of every My Health and Money web page.
  • Go to Website Help and you’ll find detailed instructions.