Website Help

How do I change my password?

Go to “My Account” and in the section “Basic Information” click on “edit” to change your password. You will have to know your current password in order to change it.

What if I have forgotten my password?

Click the “forgot password?” link on the login screen to reset your password.

How do I change my profile name?

To change your profile name, go to “My Account” and in the section “Basic Information” click “edit”. You can change your username there.

How do I update my credit card information?

Go to “My Account” and in the “Subscription Information” section click on “edit” to update your credit card information.

How can I add a health condition?

There are two ways you can add more health conditions:

• Go to “My Account” and in the “Health Conditions” section click on “add health condition”.
• Or, on your homepage you will see “my conditions” just under “my account”. Click on that text box and select the condition you want to add.

How do I search My Health and Money?

All My Health and Money web pages include a “search” function. It can be found at the top of the page.

However, we also include partner pages on the website, for example our mail order pharmacy partner. Those pages come from our partners’ servers and You cannot search My Health and Money from those pages.

How do I download a discount card or a document?

Download instructions vary by computer, browser, and the preferences you have selected on your computer.

These are almost always in a PDF format. Just click the Download button and the PDF will be on your computer in PDF format.

Tip: Whenever you download a file, a dialog box should pop-up asking if you would like to RUN or SAVE the file. We recommend always selecting the SAVE option and then choosing your download location.

My download was blocked. What do I do?

As a security precaution, some browsers disable automatic downloads. In most of these cases, a “security bar” may appear at the top of the browser window telling you a download has been blocked. To continue the download, click the security bar and select the option to allow the download.